Privacy Policy

Last updated: 12 March 2026

This Privacy Policy explains how Hydra Cleaning Limited ("Hydra Cleaning", "we", "us" or "our") collects, uses and protects personal data when you use our website, contact us, request a quote, or book our services.

1. Who We Are

Hydra Cleaning Limited is the controller of your personal data for the purposes of UK data protection law.

Business name: Hydra Cleaning Limited
Trading name: Hydra Cleaning / Hydrax
Website: https://hydrax.uk/
Registered office: 8 Lymmington Avenue, Lymm, England, WA13 9NQ
Company number: 17034495
Email: team@hydrax.uk
Phone: 01925 933349

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. The Personal Data We Collect

We may collect and process the following categories of personal data:

a. Enquiry and contact details

• Name
• Email address
• Telephone number
• Postcode
• Address details you provide
• The service you are interested in
• Any message, photos or other information you send us

b. Service and job-related information

• Property access details
• Details about the surfaces or areas to be cleaned
• Booking history
• Quotes, invoices and payment status
• Notes about your service requirements
• Before-and-after photographs taken for job records

c. Communications data

• Emails, calls, WhatsApp messages, web form submissions and other correspondence with us

d. Technical and website usage data

• IP address
• Browser type
• Device information
• Basic website logs
• Cookie-related information where cookies are used

We do not intentionally collect special category personal data unless you choose to provide it to us.

3. How We Collect Your Data

We collect personal data:

• directly from you when you complete a website form, call us, email us, send us a WhatsApp message or otherwise contact us;
• when you book or receive our services;
• when we create job records, quotes and invoices; and
• automatically through website logs and cookies, where applicable.

4. How We Use Your Personal Data and Our Lawful Bases

a. To respond to enquiries and provide quotations
Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in running our business efficiently.

b. To schedule, provide and manage our cleaning services
Lawful basis: performance of a contract with you.

c. To communicate with you about bookings, attendance, access, updates and aftercare
Lawful basis: performance of a contract and our legitimate interests in customer service.

d. To issue invoices, keep records, handle complaints, and manage insurance or legal matters
Lawful basis: performance of a contract, compliance with legal obligations, and our legitimate interests in protecting our business.

e. To operate, secure and improve our website and services
Lawful basis: our legitimate interests; and, where non-essential cookies are used, your consent.

f. To send marketing communications
We may send you marketing by email, SMS, phone or WhatsApp only where we are permitted to do so by law. Where consent is required, we will ask for it. You can opt out at any time.
Lawful basis: consent and/or our legitimate interests where the law allows.

5. How We Share Your Personal Data

We do not sell your personal data.

We may share your personal data with trusted third parties where reasonably necessary, including:

• website hosting and IT service providers;
• email, phone and communications providers;
• payment processors or accountants;
• insurers, legal advisers and professional advisers;
• subcontractors or specialist operatives where needed to deliver the service;
• regulators, law enforcement or courts where required by law.

We require service providers to handle personal data appropriately and only for authorised purposes.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we will take appropriate steps to protect your data, such as relying on adequacy regulations or approved contractual safeguards.

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described above, including to meet legal, tax, accounting and insurance requirements.

As a general guide:

• enquiry data that does not lead to a booking may be kept for up to 12 months;
• customer and job records may be kept for up to 6 years after the end of the customer relationship;
• financial records may be kept for as long as required by tax and accounting laws;
• marketing preference records may be kept until you opt out and for a reasonable period afterwards to maintain suppression records;
• photographs and correspondence may be retained for as long as reasonably necessary to deal with complaints, claims, training or record-keeping.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, improve performance and understand usage.

Strictly necessary cookies may be used without consent where permitted by law.

If we use non-essential cookies, such as analytics or advertising cookies, we will ask for your consent before placing them on your device.

You can also manage cookies through your browser settings. Please note that blocking some cookies may affect how the website functions.

9. Marketing

If you ask us for a quote or use our services, we may contact you about your enquiry, booking or related service matters.

We will only send marketing communications where permitted by law. You can unsubscribe or opt out at any time by:

• clicking the unsubscribe link (if available);
• replying STOP; or
• contacting us directly.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request transfer of your personal data to you or another provider;
• withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

11. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

12. Children

Our website and services are not directed to children, and we do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, together with the updated revision date.